Lovetti Fashion Female Over The Knee Boots Winter Knee High Boots Women Platform Boots High Heels Long Boots Ladies Shoe Plus Size 46 47
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Dearfriend, thanks for chosing our prodcut, we are welcome your order. The below is something you may concern.If you have any question, you can contact with us at ease.
About color shade:Due to factors such as lighting, product materials, production batches, display resolution, and personal understanding of colors, there may be subtle differences between the pictures and the actual products. If you cannot accept it, please purchase with caution.
Smell:The shoes just leave the factory will smell of glue, irrespective of the quality, just keep it cool in a ventilated place.
About product differences:due to different batches of the same product, there may be a little differences in patterns and color differences, which is a normal phenomenon.
About Dropshipping and wholesale:We support dropshipping and wholesale. You can contact with us at ease, we can provide you the best price.
Wish you have a nice shopping experience and give us good feedback after you get the shoes, if you have any question about the shoes, please kindly contact with us at first, we will help you to solve the problem at once.
How to choose correct size:
1, Due to different countries and different manufacturers, the size info are different, your foot length is the only criterion for choosing size
2. Foot length is not insole length or shoes outsole length. Normally, Outsole length> Inside length > foot length.
How to measure the correct foot length:
Introductions: When Measuring your feet please remember to wear the socks/hosiery you would normally wear for this type of footwear.
Step1:Prepare a blank paper
Step2:Place your foot on the blank paper
Step3:Mark the end of your heel and the tip of your longest toe
Step4:Measure the length with a ruler and find out the size at below chart
Note: Please read How-to-Measure section very carefully before using our size chart. According to the foot length to chose your shoes.In addition, note that the size chart may vary from product to product with different size chart IDs.
If the size is uncertain, please feel free to contact with us. Thanks in advance.
Fashion Female Over the Knee Boots Winter Knee high Boots Women Platform Boots High Heels Long Boots Ladies Shoes Plus Size 46 47
feet length 22.5cm=USA SIZE 4.5=European size 34=Chinese size 35
feet length 22.8cm=USA SIZE 5=European size 35=Chinese size 36
feet length 23.1cm=USA SIZE 5.5=European size 35.5=Chinese size 36
feet length 23.5=USA SIZE 6=European size 36=Chinese size 37
feet length 23.8=USA SIZE 6.5=European size 37=Chinese size 38
feet length 24.1=USA SIZE 7=European size 37.5=Chinese size 38
feet length 24.5=USA SIZE 7.5=European size 38=Chinese size 39
feet length 24.8=USA SIZE 8=European size 38.5=Chinese size 40
feet length 25.1=USA SIZE 8.5=European size 39=Chinese size 40
feet length 25.4=USA SIZE 9=European size 40=Chinese size 41
feet length 25.7=USA SIZE 9.5=European size 41=Chinese size 41
feet length 26=USA SIZE 10=European size 42=Chinese size 42
feet length 26.5=USA SIZE 10.5=European size 43=Chinese size 43
feet length 27=USA SIZE 11=European size 44=Chinese size 44
feet length 27.5=USA SIZE11.5=European size 45=Chinese size 45
feet length 28=USA SIZE 12=European size 46=Chinese size 46
feet length 28.5=USA SIZE 12.5=European size 47=Chinese size 47
Return & Exchange Policy
Return & Exchange Policy
Return and Exchange Policy
Your satisfaction is our goal, we promise to accept customer's return and exchange within 30 days after purchase.
Return & Exchange
1. How do I make a return?
First e-mail us at lovettivip@gmail.com and let us know your order number. Then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. Please ensure that the original appearance is not damaged, no stained and no used. If the goods are damaged due to your improper operation, we refuse to return the goods.
Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. What is the return period?
We provide a refund & exchange period within 30 days of the date that you receive your package.
3. Do I have to pay for the return shipping?
A. Personal Reason: Dislike/Unsuitable for Return
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because we will not be responsible for lost returns.
B. Quality Problem: Wrong/Damaged Products for Return
No, you don't need to bear the return shipping costs. Please send us an email with your order number details, also the problem pictures. We will look into the case once we receive your email, then offer you some solutions.
4. How to Exchange?
First e-mail us at lovettivip@gmail.com and let us know your order number. Explain why you want to exchange and exchange what. Our customer service will look into the case once we receive your email, then offer you some solutions.
5. Do I have to pay for the exchange shipping?
A. If you want to exchange an item without any quality problem for exchange, please send an email to us at lovettivip@gmail.com with your order number details. We will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
B. If the item you received has any quality problem, such as wrong or damaged products, you don't need to pay for the shipping of exchange. Just send us an email with your order number details, it will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
6. When will I receive my exchange?
We will arrange the new order delivery after we have received, and confirmed that the returned hair products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders. Please use the safe logistics company such as USPS/Postal Office international delivery company, and do as we suggest. Usually orders take 7-15 business days to be delivered with standard shipping.
Refund
* Once we accept your return request, please return the products to our company at the address provided by customer service. We receive the item and check it. Please be assured that the refund will normally be completed within 7 working days.
* Once your refund is approved, your PayPal account or credit card will receive a refund from us (Within 7 Working days).
* If you still have not received a refund, please check your account number or contact your credit card bank account. It may take several business days for your credit card account to announce your refund details.
* If your refund is delayed or lost, please contact us in time. Our email address is: lovettivip@gmail.com
Our Contact Information and Address:
Address: Room 902, Block B, Tuoji Plaza, Jinggang Road, Shushan District, Hefei, Anhui, China
Phone: +8617055844274
Email: lovettivip@gmail.com
Shipping Policy
Shipping Policy
A note about possible delays during COVID-19
Due to an increased number of orders, late shipments are happening more often than usual. This means your order may arrive later than the date shown at checkout or in your confirmation email.
To get the latest updates on your delivery:
Send an email to our customer service to get the tracking number.
Usually, your package will be shipped within 3 business days after order confirm except Weekends and Holidays
Whole Arrival Time= Processing Time (3 business days) + Shipping Time
| Shipping Method | Cost | Shipping Time | Courier |
| Standard Delivery | $7 | 7-15 Business Days | USPS, FedEx |
| Fastest Delivery | $27.99 | 3-5 Business Days |
DHL, UPS |
Note: 1. Please ensure your address is correct, changing address after parcel left factory will cause extra fees which should be born by buyer.
2. Our shipping policy is applicable to all countries.
3. lovetti is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
4. We do not accept P.O. BOX or APO address, logistics companies refuse to deliver, and your order is easily lost.
5. Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel's journey.
Our Contact Information and Address:
Address: Room 902, Block B, Tuoji Plaza, Jinggang Road, Shushan District, Hefei, Anhui, China
Phone: +8617055844274
Email: lovettivip@gmail.com
Payment Policy
Payment Policy
We accept the following payment methods:
Visa Credit Card, MasterCard, PayPal, American Express, JCB
Enter credit card information on the payment page to checkout
Payment of PayPal:
1. You have your PayPal account, then choose the PayPal to complete the payment directly
2. If you want to use the PayPal payment, but you don’t have one PayPal account, please register one first.
- Quick checkout with PayPal
What if my payment keeps failing?
- If your payment keeps failing please make sure you have enough funds on your payment
method.
- If your card has 3D Secure option on, your bank will send you a text message with a security code. Please make sure to enter the code on the payment page.
Alternatively, please try a different payment method.
What currency willl be charged in?
We process all orders in US dollar.
Is checkout safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
PayPal Verified
Our payment system has 2048 bit encryption and secure servers which enables you to make your payment with complete confidence.
Your credit card information is not processed through or stored on lovetti servers, and no information is ever released to a third party.
lovetti reserves the right to make changes in our policies at any given time. Notification of such changes will be posted on this page. If you have any questions or comments about any of our policies, please contact us.
Contact Us
Email: lovettivip@gmail.com
Work Phone: +8617055844274
Working Hours: 9:30 am-5:30 pm GMT+8
Company Address: Room 902, Block B, Tuoji Plaza, Jinggang Road, Shushan District, Hefei, Anhui, China
We will reply you within 24 hours after receiving your email. If you have any questions, please email us. This is the most effective way to solve the problem. Note that it may be in the spam mailbox.
Note:
*lovetti does not collect your credit/debit card number or personal information when you make a payment. Your private info is absolutely safe here.
*All transactions are conducted online, because we do not accept checks, money orders, direct bank transfers, or cash on delivery.
Order Tracking
Order Tracking
A tracking number will be sent to you via the contact info you provided, the moment the parcel leaves the warehouse. With the tracking number, you can check the updates about where the parcel is.
*Please note that the tracking number must match the shipping service company.
If you still cannot track your order, please contact lovetti customer service for support.
YOUR ORDER HISTORY & INFO
Registered users can log in to check the order history and other info.
If you are not a registered user, please enter lovetti in your e-mail search box to find the order info. If it does not work, please contact lovetti for assistance.
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Why Choose Us ?
We serve friends like me, and our philosophy is to provide customers with high-quality and inexpensive products, Our vision is satisfy customer needs. Hope you can get a good experience in our store.
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