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Return & Exchange Policy
Return & Exchange Policy
Return and Exchange Policy
Your satisfaction is our goal, we promise to accept customer's return and exchange within 30 days after purchase.
Return & Exchange
1. How do I make a return?
First e-mail us at firstname.lastname@example.org and let us know your order number. Then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. Please ensure that the original appearance is not damaged, no stained and no used. If the goods are damaged due to your improper operation, we refuse to return the goods.
Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. What is the return period?
We provide a refund & exchange period within 30 days of the date that you receive your package.
3. Do I have to pay for the return shipping?
A. Personal Reason: Dislike/Unsuitable for Return
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because we will not be responsible for lost returns.
B. Quality Problem: Wrong/Damaged Products for Return
No, you don't need to bear the return shipping costs. Please send us an email with your order number details, also the problem pictures. We will look into the case once we receive your email, then offer you some solutions.
4. How to Exchange?
First e-mail us at email@example.com and let us know your order number. Explain why you want to exchange and exchange what. Our customer service will look into the case once we receive your email, then offer you some solutions.
5. Do I have to pay for the exchange shipping?
A. If you want to exchange an item without any quality problem for exchange, please send an email to us at firstname.lastname@example.org with your order number details. We will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
B. If the item you received has any quality problem, such as wrong or damaged products, you don't need to pay for the shipping of exchange. Just send us an email with your order number details, it will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
6. When will I receive my exchange?
We will arrange the new order delivery after we have received, and confirmed that the returned hair products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders. Please use the safe logistics company such as USPS/Postal Office international delivery company, and do as we suggest. Usually orders take 7-15 business days to be delivered with standard shipping.
* Once we accept your return request, please return the products to our company at the address provided by customer service. We receive the item and check it. Please be assured that the refund will normally be completed within 7 working days.
* Once your refund is approved, your PayPal account or credit card will receive a refund from us (Within 7 Working days).
* If you still have not received a refund, please check your account number or contact your credit card bank account. It may take several business days for your credit card account to announce your refund details.
* If your refund is delayed or lost, please contact us in time. Our email address is: email@example.com
Our Contact Information and Address:
Address: Room 902, Block B, Tuoji Plaza, Jinggang Road, Shushan District, Hefei, Anhui, China
We accept the following payment methods:
Visa Credit Card, MasterCard, PayPal, American Express, JCB
Enter credit card information on the payment page to checkout
Payment of PayPal:
1. You have your PayPal account, then choose the PayPal to complete the payment directly
2. If you want to use the PayPal payment, but you don’t have one PayPal account, please register one first.
- Quick checkout with PayPal
What if my payment keeps failing?
- If your payment keeps failing please make sure you have enough funds on your payment
- If your card has 3D Secure option on, your bank will send you a text message with a security code. Please make sure to enter the code on the payment page.
Alternatively, please try a different payment method.
What currency willl be charged in?
We process all orders in US dollar.
Is checkout safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
Our payment system has 2048 bit encryption and secure servers which enables you to make your payment with complete confidence.
Your credit card information is not processed through or stored on lovetti servers, and no information is ever released to a third party.
lovetti reserves the right to make changes in our policies at any given time. Notification of such changes will be posted on this page. If you have any questions or comments about any of our policies, please contact us.
Work Phone: +8617055844274
Working Hours: 9:30 am-5:30 pm GMT+8
Company Address: Room 902, Block B, Tuoji Plaza, Jinggang Road, Shushan District, Hefei, Anhui, China
We will reply you within 24 hours after receiving your email. If you have any questions, please email us. This is the most effective way to solve the problem. Note that it may be in the spam mailbox.
*lovetti does not collect your credit/debit card number or personal information when you make a payment. Your private info is absolutely safe here.
*All transactions are conducted online, because we do not accept checks, money orders, direct bank transfers, or cash on delivery.
A tracking number will be sent to you via the contact info you provided, the moment the parcel leaves the warehouse. With the tracking number, you can check the updates about where the parcel is.
*Please note that the tracking number must match the shipping service company.
If you still cannot track your order, please contact lovetti customer service for support.
YOUR ORDER HISTORY & INFO
Registered users can log in to check the order history and other info.
If you are not a registered user, please enter lovetti in your e-mail search box to find the order info. If it does not work, please contact lovetti for assistance.
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